Alert 1
Alert 1 Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alert 1 has 1.7 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Call the Customer and let them know the new phone number", "Never give Alert1 any money. They will not care for your family nor for your wallet.", "Don't use this company, there are many others to choose from.".
Most users ask Alert 1 for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alert 1 has 1.7 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Call the Customer and let them know the new phone number", "Never give Alert1 any money. They will not care for your family nor for your wallet.", "Don't use this company, there are many others to choose from.".
Most users ask Alert 1 for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Insurance Plans Acceptance and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cypress, TexasBecause I was trying to pay my bill Alert One
User's recommendation: Call the Customer and let them know the new phone number
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGrandfather never used the product, we tried to return it from week 1, got charged hundreds
Especially worried about his balance after my grandmother died, I sent my grandfather the Alert1 device on April 6. He told me just after receiving it that it would not work for him.
I wrote that week to explain this to Alert1 on April 18 (attached). They never responded. Finally, on August 1, months into being charged (repeatedly!!) for this device that has never once been used, in addition to my initial expense buying the thing, I spoke with a person who gave me a way to return it and said I could send her the past correspondence. When I did (attached), on August 1, just after hanging up, it bounced back (attached), even though I'd been told to get in touch with this email.
Regardless, we returned the device, explaining that it had never ever been used, that we'd tried since the first week to return it. But still, I was not only NOT refunded for the purchase or for the months it was not used and no one would tell us where to return it, but I was charged ONE MORE TIME for being this far into a new billing cycle...for the device that was never used!
I have reported them to my bank, who've refunded me for that month's purchase, and will now do so to the Better Business Bureau, and if that does not resolve this without affecting my credit, I'll take my skills as a full-time writer, and reach out to the press. This is absurd.
- Scam
Preferred solution: Full refund
User's recommendation: Never give Alert1 any money. They will not care for your family nor for your wallet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFurious with this company
Preferred solution: Apology
User's recommendation: Don't use this company, there are many others to choose from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone Numbers unanswered
This issue has been cleared up. They said their phone system was down.
- Cant get through on 4 different toll-free numbers
Preferred solution: I need to return this unit and cancel my account and subscription.
These people are crroks
These crooks continue to press me for funds. They have added a $20 non- payment fee to my account and are now making treating calls to my house in an attempt to bully me into paying them not the $60 they originally wanted but no $80.
They called again today at about 4:30pm EST, telling me that they will be making collections calls everyday and that their claim is "valid" in their opinion.
I have offered to meet them 1/2 way to make them go away and they refused the offer. Why would anyone want to deal with these people?
- Paying for service not recieved
Preferred solution: Price reduction
Poor Customer Service and Unfair Billing Practices
Preferred solution: Full refund
Buyer Beware!!!
Well over a month since I filed a dispute with my credit card company and the Better Business Bureau, Alert 1 has become far worse. Here's what's happened: 1) new charges appeared on my credit card statement, one for $34.80 and a second one for $59.95.
I ended service months earlier and returned the equipment. Alert 1 provied no explanation for these new charges and I was forced to add another two disputes to my credit card; 2) the Chase credit card customer service representative told me that Alert 1 has never responded to their inquiry about the dispute, which is highly unusual for a company that is not scamming customers; and 3) Alert 1 continues to claim they sent me terms and conditions back in 2014. When asked to provide the date and what was sent, Alert 1 simply said they sent me everything. No terms and conditions were ever received.
I highly recommend that no consumer do business with Alert 1. Even when service is cancelled, they still bill.
Preferred solution: Full refund
Bad service, no refunds
This has NEVER worked properly... The alarm went off more than once when she was not even home and several times when she was home and myself, sister and paramedics were called and sent to her home and SHE was never called - she was both disturbed and embarrassed.
A few months ago she called to cancel the service but failed to pack up the equipment because she was not physically able to get behind the furniture and disconnect until I had a chance to get to her home. They automatically charged her credit card without ANY warning and told me they sent an email -- my 91-year-old mother DOES NOT have email!!!!
And they will not prorate the couple of months she had delayed mailing back equipment and had the nerve to tell me to donate the remaining time to someone else. THIS DID NOT WORK PROPERLY FOR MY MOTHER WHY WOULD I PUT SOMEONE ELSE IN THIS POSITION???
This company makes it VERY difficult for an elderly and is not willing to be helpful in ANY way, ironic for a company that sells a product for elderly people.
Preferred solution: Full refund
Refunds for equipment returned
SCAMMERS
They charged him for another YEAR in advance. I told them that I didnt want to renew and would send their stuff back to them.
I did sent all of their equipment back, yet still received a bill yesterday for the full amount of 650.00.
They are bullies and scammers, they prey on the old people, very rude and unwilling to make their consumers happy when they want to cancel their account with them. VERY DISHONEST COMPANY!!!!!!!!
- Customer service and fraud and harrassment when renewal came up
Preferred solution: Full refund
HARRASSMENT TO PAY FOR SERVICE THAT WAS CANCELLED
- Fraud and harassment
Pissed off
- Customer service
Preferred solution: Price reduction
Not Good
Fraud Fraud Fraud
Charge a credit card without my knowledge after the account was closed. They will do whatever they need to get the money from whomever.
Never called or notified me that there was a charge. I will be reporting them to the better business bureau in Pennsylvania. This is the second time that this has happened. They do not apologize and act like this is within the scope of the agreement.
When you call they are defensive and take no responsibility. This company must ripoff unknowing people on a regular basis.
Check your statements and those who you oversee. They will take every dime and never tell you
Preferred solution: Full refund
Hidden Multi-Year Billing
- Fraud and harassment
Preferred solution: Stop behaving like I'm obligated for more than the previous year of service, which was paid to you prospectively on DAY 1 of the year.
Alert 1 is a lying shyster company
Preferred solution: Full refund
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Keep trying to cash in. Karma.